01 November 2023

Britam Clients to Access Outpatient Services in Pharmacy Outlets

Britam General Insurance has partnered with four pharmacies in Kenya to enable their clients to access medical services for minor and uncomplicated ailments without having to visit the hospital. The pharmacies in partnership are Haltons, GoodLife, Malibu and MYDAWA Online Pharmacy. 

“By leveraging the expertise of accredited pharmacies, we are making healthcare more accessible and convenient for our valued customers, as well as helping them conserve their outpatient benefits for more complicated ailments that require hospital visits," Jackson Theuri, CEO and Principal Officer of Britam General Insurance, said. 

Under the programme, Britam clients can visit any accredited pharmacy location to undergo standard verification procedures. They can then consult with the pharmacist or clinician regarding their ailment. If the condition can be treated at the pharmacy, the necessary medications will be provided. 

For clients with chronic medical conditions, the program allows for quick and convenient medication refills at partner pharmacies. In cases of more complex health issues, clients will be referred to a Britam-accredited hospital where specialised care is available. The programme will cover a wide range of common diagnoses, including acute peptic ulcer disease, malaria, acute sinusitis, rhinitis, rhinopharyngitis, acute otitis externa, acute otitis media and acute diarrhoea. 

In addition to these diagnoses, the programme also includes coverage for musculoskeletal pain, bruises, minor lacerations, uncomplicated urinary tract infections, skin & soft tissue infections (viral, fungal, and bacterial), uncomplicated hypertension, and uncomplicated type 2 diabetes.